Q: Where do I wait for my treatments?
A: After checking in at the Health Spa reception you will be taken to the lounge area where you may wait for your Therapist to collect you and take you to the treatment room for your treatment.

Q: I like a very firm massage, how can I ensure I receive this?
A: To ensure a firm massage, it is advisable to request a male therapist and state that you would like a firm massage. If you do not wish to have a male therapist, please advise us when you arrive and we will do our best to provide for your needs.

Q: How do I book additional treatments?
A: You can book additional treatments by calling our reservations team on 049 4377700. Subject to availability, you can also book treatments at the Health Spa reception once you have arrived. We will notify all guests of available treatments on a daily basis.

Q: What times will my inclusive treatments be?
A: They can vary and we cannot guarantee any times for treatments. You will be given a schedule upon arrival detailing the times of your treatments. If you wish to change any of the times please contact the Health Spa reception and we will try our best to alter times but during busy times this cannot be guaranteed.

Q: Will I have to pay for any extras while I am at Farnham Estate?
A: You will be required to pay for any additional treatments and activities booked, for any purchases made in the Health Spa and any additional food and drink.

Q: Do I need to bring my own towels?
A: No – all towels are provided, as are robes and slippers.

Q: What sort of food is served?
A: Limp lettuce leaves and sad salads are a thing of the past. At Farnham Estate Health Spa we believe in moderation and we will not let you go hungry! The food is light, appetising and satisfying. Nutrition is uppermost in our thoughts and our Menu’s are specially developed by our Head Chef, ensuring that the food served is high in fibre, low in saturated fats, salt and sugar. Delicious deserts, pastries and afternoon teas will also be available for those guests wishing to indulge themselves that little bit more.

Q: Is alcohol served in the Health Spa?
A: Due to the nature of the treatments and Thermal facilities alcohol consumption should be kept to a minimum. We do however serve wine with meals and a glass of Champagne for those people who are celebrating a special occasion.

Q: How can I pay for my stay/extra treatments?
A: Day Packages must be paid in full 30 days prior to arrival. Any treatments or other purchases are paid for on departure. We accept all credit/debit cards, cheque with cheque guarantee card or cash.

Q: When do I pay for my reservation?
A: Making a booking on-line requires a payment in full at the time of booking, telephone bookings must be paid for in full 30days prior to arrival. Please refer to Terms and Conditions

Q: What if the packages on offer do not suit the length of stay I am looking for?
A: We can combine packages to suit the length of your stay. Please contact our Reservations Department and they will be happy to help you.

Q: How do I find out about new special offers?
A: Register as a user on our website and you will receive details of all offers via email. You can also log onto the website at anytime for news about offers and special events.

Q: What do I do if I am not totally happy with any aspect of the service or my visit to Farnham Estate Health Spa?
A: Our aim at Farnham Estate is to provide you with an experience that far exceeds your expectations; we want you to return again and again. We can only achieve that with your feedback. We welcome and actively encourage all comments from our guests. If we have not satisfied and delighted you in every way please afford us the opportunity to rectify that by telling us so, either by speaking to the Director of Spa and Leisure personally or by completing our Guest Questionnaire.